Contact & Customer Support Policy

At SWYFTBOX, we are committed to providing excellent customer service and support.

1. Customer Support Channels

You can reach us through the following channels:

• Email: support@swyftbox.co.uk 
• Phone: +44 7836404848 
• Live Chat: Available soon

2. Response Times

• Our customer support team strives to respond to all inquiries instantly or within 24 hours on business days.
• Response times may vary slightly during peak periods or holidays.

3. Support Hours

• Monday to Friday: 9:00 AM – 6:00 PM (GMT)
• Weekends and Public Holidays: Support available via email only

4. Order, Return, and Warranty Assistance

Our team can assist with:

• Order tracking and delivery updates
• Returns and refunds
• Warranty claims and replacements
• Product-related questions or issues

5. Return Address

For returns or warranty claims, please send items to:

A I O Distribution
Unit 2 Angerstein Business Park
12 Horn Lane
Greenwich, London
SE10 0RT
United Kingdom

6. Feedback & Complaints

• We welcome feedback to improve our service.
• Any complaints will be reviewed promptly, and we aim to resolve issues as quickly as possible.