Q1: How long does delivery take?
A: UK orders typically arrive within 1–5 business days. International delivery times vary.
Q2: Can I return a product?
A: Yes, returns are accepted based on our Returns & Refunds Policy. Brand new items have 30 days, renewed items 90 days.
Q3: Who pays for return shipping?
A: For items under £100, the customer arranges and pays for return shipping.
Q4: How do I track my order?
A: You will receive a tracking number once your order is dispatched. Track your order via the courier website.
Q5: What if my item arrives faulty?
A: Faulty or misdescribed items are eligible for a full refund or replacement under our warranty.
Q6: Can I cancel my order?
A: Orders can be cancelled before dispatch. After dispatch, returns policy applies.