At SWYFTBOX, we want you to be completely satisfied with your purchase. If for any reason you are not happy, our returns and refunds policies are designed to be fair, clear, and easy to follow.
- Brand New Products
Return Window:
- You can return brand new mobile phones, smartwatches, laptops, routers, and other electronics and accessories within 30 days of receipt.
- After 30 days, return requests cannot be initiated, and no refund will be issued.
Condition for Return:
- Items must be returned in their original condition, with all accessories and packaging included.
Return Shipping:
- For items valued under £100, customers are required to arrange and pay for the return shipping themselves.
Charges for Returns:
- Unsealed Products: If the seal is broken but the product is fully functional, a 25% restocking fee will be applied.
- Unreasonable Returns: Returns due to reasons such as different colour or size may incur a handling fee, shipping fee, and a 25% restocking fee based on the grading of the product.
- Faulty or Not as Described Products: You will receive a full refund or replacement without any charges.
- Renewed (Refurbished) Products
Return Window:
- Renewed products can be returned within 90 days of receipt.
Condition for Return:
- Items must be returned in the same condition as received, with all accessories included.
Charges for Returns:
- Unreasonable Returns: Returns due to reasons such as different colour or size may incur a handling fee, shipping fee, and 25% restocking fee.
- Faulty or Not as Described Products: You will receive a full refund or replacement without any charges.
Accidental or Customer-Induced Damage:
- Please note that the renewed guarantee does not cover theft, accidental damage, or software/data loss.
- How to Return an Item
- Click here to submit a return request.
- Pack the item securely with all original packaging and accessories.
- Ship the item to our return address:
Return Address:
AIO Distribution
Unit 2 Angerstein Business Park
12 Horn Lane
Greenwich, London
SE10 0RT
United Kingdom
- Once the returned item is received and inspected, your refund or replacement will be processed.
- Refund Processing Time
- Refunds will be issued after we receive and inspect the returned item.
- Processing time may vary depending on the payment method used.