- Order Processing Time
- Orders are usually processed within 1–2 business days after payment is confirmed.
- Our infrastructure allows us to prepare and dispatch orders quickly to ensure fast delivery.
- Shipping Methods
- We use reliable couriers such as DPD, Evri, and Royal Mail for UK deliveries.
- International shipping is available through trusted partners — delivery times may vary.
- Delivery Time
- UK Standard Delivery: Typically 1–5 business days, depending on location and courier.
- International Delivery: Delivery times vary based on destination and customs clearance.
- Tracking Your Order
- Once your order is dispatched, a tracking number will be provided.
- You can track your order through the courier’s website.
- Delivery Issues
- Please ensure your shipping address is correct. Courier delays due to incorrect or incomplete addresses are the customer’s responsibility.
- If a courier cannot deliver your order, they may attempt delivery multiple times or leave the parcel with a neighbour.
- Lost or missing parcels should be reported immediately so we can assist in resolving the issue.
- Returns and Refunds for Shipping Issues
- If a parcel is returned due to courier issues, we will contact you to arrange redelivery or a refund, depending on your preference.
- Refunds are processed after the returned parcel is received and inspected.
- Shipping Costs
- Shipping costs are calculated at checkout based on the courier, delivery speed, and order weight.
- Free shipping promotions, if available, will be indicated on the product or checkout page.
- Contact for Shipping Queries
For any questions regarding shipping, tracking, or delivery issues, please contact our support team:
Email: support@swyftbox.co.uk
Phone: +44 7836 404848